App Link
Ideas Bank
C4BIT KEYNOTE Q2 2025
Highlights • What’s New • What’s Next
AppLink
It enables automatic or user-triggered actions—like opening CRM or ERP systems—when a call is received in Microsoft Teams, providing instant context and seamless workflow integration.

New GUI

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Call Events

The new “Additional Call Events” functionality enables AppLink to track not only incoming calls, but also the full call lifecycle — including Ringing, Connected, and Hangup states — for AudioCodes and Anynode platforms

Licensing

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New Customer Analysis Page in Backoffice

Description

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Visual Journey

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Telemetry Dashboards
Real-time visibility into the health, performance, and usage of the Contacts by XPhone infrastructure and application components

Grafana

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Jäger

This is our Jaeger UI for traces sent from various cloud services to the OTLP collector.

Prototypes

Embedded Web Extensions

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Call Extensibility

The new Call Extensibility feature enhances the CbyX experience during active calls by providing a comprehensive, vertically structured view of the full contact details. It mirrors the detailed contact card — including insights from the CRM — directly within the call context. Key highlights: Full access to contact data without leaving the call screen. Vertical layout optimized for side-panel integration. Integrated search functionality for quick access to other contacts. Planned sharing capability to forward or reference contact cards during interactions This feature strengthens in-call efficiency and collaboration by delivering full contact insights precisely when users need them.

Q3 - Q4 2025 - Roadmap
Call Extensibility
Embedded Web Extension
Cloud VDir 1.0
User Management
Bank of Ideas – Share your thoughts!

A central space for all departments to submit ideas for new features and improvements to the Contacts by XPhone app. Whether it’s a small tweak or a big innovation, we want to hear it!
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